Products & Accelerators
Home-grown software that extends and modernises
your contact center and IVR — built by SNUG.
Products & accelerators, built by SNUG
Beyond deployment, SNUG builds its own software products that extend and modernise enterprise contact centers and IVR. Home-grown, field-proven and ready to plug into your existing investment, they add intelligence, automation, privacy and control — without disruption to what already works.
Our product suite
Purpose-built accelerators that make your contact center smarter, safer and easier to run.
Unimate — Visual IVR Framework
A web-based, drag-and-drop IVR designer to build and change call flows in minutes — with 24+ languages, real-time text-to-speech via Amazon Polly, Google and Microsoft, blacklist/priority/holiday routing and full IVR analytics.
Number Masking
Keep customer and agent numbers private with dynamic masking, while every call is securely tracked and recorded for quality, training and compliance.
Call Blocking & Abandoned-Call
Automatically block spam and robo-callers, and recover lost revenue by capturing abandoned calls and driving smart, automated callback campaigns.
Advanced Reporting
Cradle-to-grave, ad-hoc and fully custom reports and dashboards across the entire customer journey, with role-based access and audit logs.
CTI Middleware for CRM
Embed full telephony controls — login, ready, click-to-call, hold, transfer, conference, after-call-work and screen-pop — directly inside your CRM over a secure WebSocket.
WebRTC Calling
Give agents a browser-based softphone for inbound and outbound calls — no desk phone, no plugins — using WebRTC over your existing platform.
Every SNUG product is designed to extend the platforms you already run — including your existing Avaya Contact Center and IVR — so you get more value from your current investment, faster.