SNUG support & care
Day-2 support, AMC and technical care that keep mission-critical
systems running — every second of every day.
Always on, always ready
When uptime is everything, enterprises and governments trust SNUG Support & Care. We provide Day-2 support, annual maintenance and reactive and proactive care for existing communication and contact center deployments — the same support that keeps national emergency response and citizen-service helplines online 24×7×365.
Care for every layer
Comprehensive, SLA-backed support for your production environment.
Day-2 Support Services
Continuous monitoring, health checks, incident response and troubleshooting for your production environment.
Annual Maintenance (AMC)
Comprehensive AMC and remote maintenance for existing Avaya and contact center infrastructure.
Reactive Maintenance
Fast, SLA-backed response to faults, with log and alarm analysis and root-cause resolution.
Proactive Care
Preventive maintenance, patch management and periodic health checks to maximise uptime.
License & Patch Support
License uploads, backups and patch upgrades in coordination with the OEM backbone team.
IVR Care
Minor IVR flow changes, announcement updates and routing tweaks handled quickly and safely.
24×7×365 coverage, including national holidays, for the systems the world depends on.
Upgrade & Technical Refresh
Running an ageing platform? Talk to us about our current upgrade and technical-refresh programmes — move to the latest release, extend the life of your investment and unlock new AI-ready capabilities, with expert migration and support from SNUG.
Talk to our team →