About SNUG
Experts in contact center applications and communication
solutions, trusted across Asia, the Middle East and Africa.
Who we are
Founded in 2009, SNUG Technologies is a specialist in contact center applications and enterprise communication solutions — and one of the most trusted names in the field across India, South Asia, the Middle East, Africa and ASEAN. We are genuine experts in designing, building and running contact centers, unified communications and customer-experience platforms at national scale.
Over the years we have delivered some of the most critical and complex implementations in the region — including the UIDAI (Aadhaar) citizen helpline, one of the largest contact centers in India; statewide Dial 112 emergency response systems that connect citizens to help in seconds; and flagship Smart City command and citizen-engagement projects. Leading enterprises and Fortune 500 companies trust our professional services and 24×7 support to run their most important contact center and communication operations across telecom, travel, e-commerce, banking, insurance and more. As an Avaya Diamond Partner — and through alliances with Dell, Juniper, Poly, Cisco and Fortinet — we deliver, manage and support complete end-to-end solutions from a single accountable partner.
Trusted across government & enterprise
From citizen services serving over a billion people to the Fortune 500 enterprises and consumer brands people rely on every day, SNUG delivers contact center and communication systems the world relies on.
UIDAI Aadhaar Helpline
One of India’s largest citizen contact centers, supporting the Aadhaar programme at national scale.
Dial 112 Emergency Response
Statewide Emergency Response Support Systems that connect citizens to help in seconds.
Smart City Projects
Integrated command, communication and citizen-engagement platforms for flagship Smart Cities.
Telecom & Service Providers
High-volume contact center and communication platforms for leading telecom and internet service providers.
Travel, Hospitality & E-commerce
Customer engagement solutions for travel and e-commerce brands such as Air India, MakeMyTrip and BlueDart.
Banking, Insurance & Fortune 500
Trusted by banks, insurers and Fortune 500 enterprises — including MasterCard, ICICI Prudential and Samsung — to run mission-critical contact centers.
Delivering critical contact center and communication projects for governments and enterprises — across telecom, travel, e-commerce, banking, insurance and more — in India, Sri Lanka, Bangladesh, Nepal, the Middle East, Africa, Singapore and the ASEAN region.
Our Mission
Our mission is to offer our customers anunparalleled experience. How? By intensifying the potential growth of their businesson the basis of extreme advances in technology.
Our Vision
Our vision is to be a global leader in Customer Management Solutions and Technological Services. SNUG has evolved from being a solutions expert to being an industry pioneer by delivering best of breed solutions through its key technology alliance partners to pro-vide "End to End" solutions while ensuring efficient deliveries at significantly reduced time.
Our Value
The values are our core strength. Weembrace freedom of thought and innovative thinking. We work to create an open environment where we can share our ideas, practical thoughts, diverse cultures, success stories and growth. Our passion for our client’s success and our delivery on commitments make us what we are.