Managed services
We run and safeguard your communication and contact center
estate — so you can focus on your business.
Your infrastructure, expertly managed
SNUG’s managed services keep your contact center and communication infrastructure running at peak performance, around the clock. From 24×7×365 monitoring and proactive maintenance to incident management and OEM coordination, we take single-point responsibility for uptime — backed by clear SLAs and a team that keeps India’s most critical deployments online.
Managed with precision
Everything needed to keep mission-critical communications running.
24×7×365 Monitoring
Continuous monitoring and periodic health checks that catch issues before they become outages.
Incident Management
SLA-aligned fault identification, diagnosis and rapid resolution, with senior experts on call.
Proactive Maintenance
Critical patch implementation, preventive maintenance and routine health checks to keep systems stable.
OEM Coordination
Seamless coordination with Avaya backbone teams for licenses, backups and escalations.
Reporting & SLAs
Transparent reporting and SLA governance so you always know your estate is in safe hands.
Day-2 Support
Specialised post-go-live support for your production environment, every day of the year.
Upgrade & Technical Refresh
Running an ageing platform? Talk to us about our current upgrade and technical-refresh programmes — move to the latest release, extend the life of your investment and unlock new AI-ready capabilities, with expert migration and support from SNUG.
Talk to our team →