Avaya IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship.
With Avaya IP Office Contact Center, businesses can integrate voice, e-mail, and web chat channels, and proactively manage the entire customer interaction lifecycle. Maximize the value of every interaction by delivering consistent, personalized service and identifying cross selling and up-selling opportunities.
Strengthen the customer relationship by delivering the right service at the right level, anytime, anywhere through skills-based routing and multichannel capabilities.
Interactive Voice Response (IVR) provides two key functionalities – Customer prioritization based on your business strategies and allows customers to serve themselves. Using these capabilities contact Improve Customer Satisfaction Reduce operational Cost Improve Agent Productivity Omni Channel Customer Experience centers can reduce employee workloads and costs. With these seamlessly integrating self service applications contact centers can increase first contact resolution of customer inquiries.
Now you can record 100% of all the customer interactions for internal training and conflict resolution. You can also listen to and retrieve the call recordings to improve agent performance.
Avaya IP Office Contact Center Solution provides a complete set of Real-time and Historical reporting statistics which provides an insight into business operations. Using the configurable dashboards you can generate coherent and instructive reports to efficiently manage your agent performance.
improve agent productivity
reduce operational cost
improve customer satisfaction
omni channelcustomer experience